We see information differently—not just for what it is, but for what it can help people accomplish

Information for Good

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Photo by Michael Soliman, Developer, Reporting & Analytics, TransUnion

This image was selected from hundreds of entries in a companywide photo contest that invited TransUnion associates to submit original photographs representing our values and beliefs. Michael Soliman from our San Luis Obispo, Calif., office submitted this photo of his son to represent “I innovate and inspire,” saying “Our children inspire us with their ability to act on their creativity and to innovate without hesitation.”

Information is a powerful thing. Our belief in this simple phrase moves us beyond our legacy role in credit reporting to our current position as a global leader in risk information solutions. Taking our call to action—Information for Good—to heart, we help people make better decisions that can transform their lives.
-Jim Peck, President & Chief Executive Officer

Our mission

Unleashing the power of information

In our culture and our time, the desire for information is at an all-time high. In the right hands, information can unlock potential and opportunity around the world. That reality is the cornerstone of our mission: To help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information.

Every day, we source, analyze and provide data to consumers, businesses and organizations and enable them to make informed decisions that can lead to life-changing opportunities. In creating products based on individuals’ and companies’ unique needs, we can help affect real change in their communities and economies, and in turn, our world.

We have a shared set of values

Our values are known and upheld by our associates across the world. They may seem simple, but we believe by focusing on these four clear values we are able to earn and keep the trust of all our constituents. Simple, yes—yet they inspire us to push further and make us who we are today: a leading global risk information solutions provider.

Integrity

We act with honesty, trust and respect in all our interactions and in everything we do. Our commitment to security and accuracy moves businesses forward.

People

We recognize that each of us is essential to our success.

Customers

We earn trust and build lasting relationships by delivering what we promise.

Innovation

We aspire to deliver tomorrow’s solutions today.

Through our mission and shared values, we enable:

Smarter decisions

We help businesses know who to extend offers and services to, so consumers get the opportunities that are right for them while businesses better manage their risk.

Healthier bottom lines

Our revenue management applications help businesses manage their collections better, control revenues and avoid fraud.

Stronger communities

We help build stronger communities by contributing to efforts that improve financial literacy and decrease risk and exploitation of vulnerable people around the world.

Personal empowerment

Our consumer services allow people to monitor, protect and manage their own credit information so they can act with confidence.

Greater certainty

Our identity management systems let businesses know and assess the risks associated with the people they work with, help avoid breaches and fraud, and make confident decisions possible.

Thriving economies

We’ve entered emerging markets at the early stages of using credit. Now they can extend capital, resulting in more opportunities in those markets and around the world.

Brighter futures

We offer our associates experiences to promote professional growth, we work hard to provide an enjoyable place to work and we seek to ensure a healthy work/life balance.

Key Facts

Founded in 1968, TransUnion is a global information solutions company that serves people, businesses and organizations around the world.

4,100

employees

1 billion

consumer files

25%

average annual data growth rate

65,000

business customers

38

offices

30 petabytes

of information

90,000

sources of data

35+ million

consumers

Our causes

We’re a force for good

Listen closely in the afternoon and you may hear a TransUnion associate reading with a kindergartener in our Chicago office. Look up and you may see our people finishing a group activity of making blankets for children in need.

This consistent stream of good flows in and out of TransUnion and fuels the excitement of our organization. As a company, we echo this enthusiasm by sponsoring the causes we are best positioned to support through our expertise: financial literacy, and child education and protection.

Why? With Information for Good at our core, we believe data has the power to improve and protect lives–we have access to vast depositories of information that can do everything from helping law enforcement catch criminals to helping someone open a new business. Our job is to deliver this information to people so they can make decisions with confidence.

Child protection and education

No one is more vulnerable than children who cannot defend themselves. While this statement is true for any form of abuse at any age, at TransUnion, we put the power of information to work in supporting education, reducing vulnerability and promoting brighter futures, and child rescue, where information can sometimes help when all else has failed.

Protecting children with the Child Rescue Coalition

Every child deserves a childhood. That simple belief inspires us to stand with the Child Rescue Coalition in its work to shield and rescue children from sexual exploitation.

We’re harnessing the power of big data to help. The Child Rescue Coalition uses advanced technology to help law enforcement track, arrest and prosecute those who use the Internet to harm children. Our support and data fusion technology help the organization track activity linked to criminals and suspected sexual predators, which is offered pro bono to local, national and global law enforcement agencies via the Child Protective Services (CPS) database. As a result, we’ve seen the power of data help police capture more than 5,000 criminals and rescue more than 1,000 children.

“Child Rescue Coalition is a leading nonprofit that protects and rescues children from sexual exploitation through the use of innovative technology and partnerships with law enforcement agencies. Having TransUnion’s support and being able to spread our cause through its global employee network has done wonders for awareness of our work and cause.”
-Carly Asher Yoost, President, Child Rescue Coalition

Financial literacy

We believe it’s never too early or too late to plant the seeds of financial literacy and money management. For more than a decade, we have encouraged and supported our associates in bringing this knowledge to their communities through TransUnion-sponsored activities and campaigns.

One weekend in November 2014, TransUnion Philippines associates arranged a special class for 50 children ranging from ages 7 to 13 at the He Cares Foundation, a nonprofit organization that offers help to underserved children in metro Manila. Through storytelling and an open question-and-answer forum with the children, associates underpinned an important message: education can lead to stable jobs that will help them support and eventually provide a home for their families.

Good Works @ TU

Service mission: To reduce risk for vulnerable populations around the world by educating people for improved financial literacy and supporting efforts to protect and educate children. Good Works @ TU is the name of our philanthropy program, a vital extension of our culture. We structured Good Works @ TU into three tiers:

  • Companywide sponsorships


    Companywide partnerships
    At an enterprise level, we currently support two organizations in line with our service mission: the Child Rescue Coalition and Credit Abuse Resistance Education (CARE).

  • Local activities


    Local activities
    The Community and Associate Services Team (CAST) is a global TransUnion entity that organizes local volunteer projects, maximizing our impact on company-sponsored initiatives.

  • Individual activities


    Individual Activites
    TransUnion encourages associates to support the causes that matter to them.

A global snapshot of our philanthropic projects

Click on the highlighted countries to learn more

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United States

Our associates have joined with the Child Rescue Coalition to provide support to children rescued from abusive situations. Hundreds of team members across the country have participated in volunteer events to make fleece blankets, whch are then donated to law enforcement with teddy bears to provide comfort to victims.

Dominican Republic

Our associates in the Dominican Republic go to great lengths to educate people about the importance of credit by participating in financial education fairs, providing credit literacy training to university students and other audiences, encouraging people to view free credit reports, and going on the radio several times a year to provide credit tips and answer questions.

India

TransUnion is a majority stakeholder in Credit Information Bureau Limited (CIBIL). We donate at least 2% of our net profits to corporate social responsibility initiatives, in alignment with India’s Companies Act of 2013. As a part of our contribution, CIBIL supports three organizations focused on girls’ education.

South Africa

TransUnion South Africa supports numerous initiatives benefitting children, from schools to child welfare organizations.

United States

Dominican Republic

India

South Africa

United States

Our associates have joined with the Child Rescue Coalition to provide support to children rescued from abusive situations. Hundreds of team members across the country have participated in volunteer events to make fleece blankets, whch are then donated to law enforcement with teddy bears to provide comfort to victims.

Dominican Republic

Our associates in the Dominican Republic go to great lengths to educate people about the importance of credit by participating in financial education fairs, providing credit literacy training to university students and other audiences, encouraging people to view free credit reports, and going on the radio several times a year to provide credit tips and answer questions.

India

TransUnion is a majority stakeholder in Credit Information Bureau Limited (CIBIL). We donate at least 2% of our net profits to corporate social responsibility initiatives, in alignment with India’s Companies Act of 2013. As a part of our contribution, CIBIL supports three organizations focused on girls’ education.

South Africa

TransUnion South Africa supports numerous initiatives benefitting children, from schools to child welfare organizations.

Our work

Using information for good requires great care

Our work drives great things for businesses, economies and people around the world. Our ability to apply Information for Good in all we do hinges on being careful stewards of that information. This approach is our way of acting as responsibly as possible with the data we source, analyze and protect.

Our passion for what we do is built on a foundation of advanced technologies and uncompromising policies toward information security, business ethics and corporate governance. With a strong emphasis on these frameworks and a respect for those who maintain our systems, we are able to protect data and deliver on our promise of Information for Good.

Information security

Our compliance, information security and investigations teams work together to protect the vast stores of information TransUnion has access to, examine threats both internal and external, and make sure new compliance policies are implemented as quickly and thoroughly as possible.

Business ethics

Beyond our processes and technologies, the success of TransUnion in every way is tied to our people. Ethical and law-abiding conduct is at the foundation of every decision we make and the way we interact with each other, our customers, vendors and business partners.

Governance

Data quality is central to our culture. As TransUnion grows and acquires new data sets, information management and governance is critical to ensuring this data is accurate, relevant, timely, complete and securely available across services and platforms.

Our people

The pride of TransUnion

We pride ourselves on our people–they are our greatest resource and we deeply value them.

In all we do, it’s essential that each TransUnion associate feels a connection to their colleagues and team, understands the value of their contributions and sees opportunities for growth and development. Doing so helps ensure personal satisfaction and our collective success. We are committed to guiding associates throughout their careers, no matter how their personal paths and professional interests change over time.

Our beliefs

Our beliefs are the core of TransUnion. They guide our behavior, decision-making and commitment to our customers and colleagues as a force for good.

I think like a customer.

I make a difference
and so do you.

I own it.

I say what I need to say.

I innovate and inspire.

I act decisively and get things done.

I think like a customer.

I make a difference and so do you.

I own it.

I say what I need to say.

I innovate and inspire.

I act decisively and get things done.

Associate engagement

Using information to build a great place to work

Just as we use data to help our customers and consumers, we believe in the power of information to help enhance our company culture. We encourage open feedback and ask our associates to contribute their ideas and opinions formally and informally. One of our key feedback channels is our associate engagement survey. Here are a few highlights:

92%

of associates worldwide took the survey, a world-class participation rate

82%

of associates are proud to work for TransUnion

88%

of associates know how they contribute to TransUnion’s success

83%

of associates have confidence in our future

Career development

Our people stay with us for a reason

TransUnion is a dynamic work environment. Our associates love what they do and are eager to develop through a variety of opportunities. The way we approach helping them continue to learn and grow as associates—whether they’re in year 1 or year 40–fuels the energy at TransUnion.

“In my 44-year career with the company, I feel there's been a deeply symbiotic relationship. I am grateful that in my years with TransUnion, I've worked with consumers in the 1970s, members of Congress in the 2000s, and business partners and customers in the years between. It's been a wonderful journey. I've had many development opportunities through working in several important parts of the company.”
- Bob Ryan, Senior Advisor, General Corporate II, TransUnion

Growth

We see potential beyond the person

In our work, we see the story beyond the score. With our people, we see future potential beyond the needs of today. It’s because our teams feel trusted and valued that they’re highly motivated and capable of accomplishing greatness together. TransUnion is going through a period of growth. With investments in our associates, technology and new business markets, we are redefining the role and purpose of our company.

Diversity

  • Celebrating our differences

    Celebrating our differences
    Our commitment to global diversity has inspired us to highlight diversity topics each month because our respect for each part of us brings greater value to our global TransUnion family and communities. Through our “CELEBRATE! People” program, we strive to learn about, recognize and appreciate the unique contributions of associates worldwide.

  • Recruiting top talent

    Recruiting top talent
    Through TransUnion’s continued investment in cutting-edge recruiting technology, we are able to better target diverse candidate pools across the globe. Our summer internship program highlights our commitment to the future of TransUnion. By targeting a variety of schools, we increase the breadth of the program by encouraging different perspectives and creating a knowledge-sharing environment. In 2014, we welcomed more than 50 interns from 32 universities in the United States alone.

  • Diversity committee

    Diversity committee
    We support the formation of resource groups for associates who share a common interest or sense of identity. A group recently came together to focus on bringing diversity and inclusion to the forefront and identifying how we can progress in these areas.

"During our sales meeting, I asked Jim what we could do as a company to be more inclusive. We exchanged a number of ideas and he encouraged me to bring them to life through a resource group. Within days, a steering committee was established. Now I, along with others who are champions for diversity, am actively shaping our committee’s strategy to realize our ambitions in making TransUnion a more inclusive place to work and partner in success."
- Sheri Mathis, Sales Director—Insurance, TransUnion

TransUnion Network for Upcoming Professionals (TUNEUP)

TUNEUP grew out of a grassroots effort among young associates to get to know one another. TUNEUP’s goal is to promote cross-collaboration, career development and networking while increasing associate engagement across all business functions.

Women’s Networking Resource Group (WNRG)

The Women’s Networking Resource Group (WNRG) aims to build a stronger and more diverse workforce for TransUnion and foster individual development by educating, supporting and advocating for women’s growth and leadership opportunity across the organization.

“By joining TUNEUP, I’ve not only expanded my internal network, but have also had the opportunity to interact with TransUnion leadership that I otherwise would not have been able to at this stage in my career.”
- Matt Kaade, Accounting & Finance Analyst and TUNEUP Co-Founder, TransUnion

"We're really proud to be a part of the creation of this group. As I look back at things we've done, I've never seen so much positive change as I do right now. This is the perfect time to launch an organization that's focused on women.”
-Terry McCafferty, EVP of the International Region and WNRG executive sponsor, TransUnion

Our environment

We’re dedicated to a sustainable work environment

We feel just as committed to leaving the world a better place environmentally as we do economically. And we’re energized by the reality that we can enact positive change.

As we store vast amounts of data for collection and analysis, energy consumption is a central focus of our sustainability strategy and where we see the most opportunity for reducing our carbon footprint. This is a priority of our chief engineering team, comprised of 13 committed individuals who have spearheaded various successful energy-saving and equipment-recycling initiatives in our offices and data centers.

Our workplaces

We renovated our Chicago; Burlington, Ontario; Crum Lynne, Pa.; Denver and Santiago, Chile, offices with associates’ personal needs and our sustainability goals in mind; seven additional facility renovations and moves are planned for 2015 and 2016.

We provided associates from across the company with the ability to work from home whenever necessary, and to decrease international travel, we transformed conference rooms in our largest offices into immersive telepresence rooms. Last December, we gave every associate worldwide a TransUnion water bottle to reduce plastic bottled water waste. Finally, our new open floor plans let in more natural light, reducing our electricity usage.

“One benefit of working from home is I save on commute costs and time, which I tend to invest with my daughter. I am actually able to do more things than most parents with her. We have worked on independent art projects together, and we pursue independent studies of things which interest her (like dinosaurs and early man) that she would not get in school and I would not normally have had time for if I had a commute. We also have more time to cook and can eat healthier food as a result. I can actually teach her to cook!”
– Dave Landt, Senior Analyst, Global Technology, TransUnion

Our future

Capturing new opportunities everywhere

At TransUnion, we believe that data represents the socioeconomic foundation that many global societies are built upon. Smarter decisions, healthier bottom lines, stronger communities, personal empowerment, greater certainty, thriving economies and brighter futures can all be realized on a global scale through the information we deliver.

Today, new regulatory requirements and a heightened focus on reducing fraud and losses mean a growing demand for our services from numerous industries: insurance carriers are witnessing a double-digit percentage increase in quotes requested; financial institutions are requiring more information to manage losses; and credit card providers are using more advanced segmentation and scoring tools to better understand their customers.

At TransUnion, we are deeply passionate about Information for Good and all that it stands for. Our global teams strive each and every day to achieve more in support of our sustainability, information security, business ethics and philanthropic goals, while exemplifying our core values and beliefs in all that we do.