Client Technical Services

Incident Support / Service Disruptions

If you are experiencing an incident, a disruption in service or are having difficulty accessing a TransUnion application, please contact TransUnion Client Support at (800) 813-5604.

Creditor Contact Information

Contact our Data Reporting team if your creditor contact information on the credit report is incorrect via Dasworkpool@transunion.com

  • DAS-800-303-9664 for existing reporters
  • 866-866-8622 for new reporters

Client Technical Services Group

Support related to the setup and format of your automated inquiry and response programming.

Client Technical Services can be contacted at (800) 985-4208 between the hours of 8 a.m. – 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com or visit www.transunion.com/techservices/home.

CTSG Service Offerings:

  • Understanding credit report
    For help understanding the data contained within our credit report, click here to download TransUnion's Credit Report Training Guide which explains the various attributes of the credit report
  • Pulling Credit reports
    As a general rule, more is better when it comes to pulling a credit report. The more information you input, the better match we’ll be able to return to you. Available input fields are: first name, middle name, maternal name, last name, generational suffix, Social Security number, date of birth, current address, and previous address.
  • Scoring questions
    Scoring models can vary between companies and most questions may need to be directed at the company that developed the model, but some scoring questions can be answered by our Client Technical Services Group.
  • Printing credit reports
    Need help printing a credit report?
  • Other TransUnion Products
    Have a question about the suite of products? Client Technical Services is knowledge about the majority of TransUnion’s offerings.  If we are not familiar with your item, we will be sure to help you reach the appropriate contacts.