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Support Team FAQs

Get answers to the most frequently asked questions.

How can we purchase the Account Reporting Review product?
Please contact your TransUnion Sales Representative to request this product. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com.

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We received an invoice from TransUnion. Who can I contact for an explanation regarding the invoice?
Please reference your invoice from TransUnion and contact your Sales Representative. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com.

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I am reviewing a TransUnion credit report and have questions. Where can I obtain information relating to understanding the credit report?
Please contact your TransUnion Sales Representative. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com.

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Who is our TransUnion Sales Representative?
Please reference your invoice from TransUnion and contact your Sales Representative. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com. Please have the following pieces of information ready:
  • Company name and Address
  • Subscriber Code
  • Invoice Number

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How do I find out what my membership (Inquiry) code is?
All questions pertaining to Inquiry codes should be directed to your Sales Representative. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com. Please have the following pieces of information ready:
  • Company name and Address
  • Invoice Number

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I have questions pertaining to contracts; who should I contact?
Please contact your Sales Representative. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com. Please have the following pieces of information ready:
  • Company name and Address
  • Subscriber Code
  • Invoice Number

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What is the phone number for your Fraud Department?
The Fraud Department can be reached at (800) 680-7289.

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What is the phone number for consumers to opt-out of pre-screen offers with TransUnion?
The phone number to opt-out of pre-screen offers is (888) -5OPTOUT (888-567-8688). This can also be done online at this website: www.optoutprescreen.com, or via mail at this address:
TransUnion Name Removal Option
P.O. Box 505
Woodlyn, PA 19094

When mailing your written request, include the following information:
  • First, middle and last names (including Jr., Sr., III)
  • Current address
  • Previous address (if you've moved in the last six months)
  • Social Security number
  • Date of birth
  • Signature

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Work with TransUnion on your data reporting needs.
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