Technical Support FAQs

Get answers to the most frequently asked questions.

What are the different options for printing a credit report?

To find out your options for printing a TransUnion credit report, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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I need assistance submitting a file via the secured website.

Please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.

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I am unable to access https://datagateway.transunion.com.

Please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.

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Does TransUnion accept zipped files?

Yes, TransUnion can accept zipped files in the Metro 2 format.

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We need our password for the datagateway.transunion.com website. Can you please provide this information?

Please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.

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Why am I not receiving a file when pulling a credit report? Does this consumer have a freeze on their report?

For questions related to credit report output, you may contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Time, or via e-mail at TUCTS@transunion.com.

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What are the differences between the various scoring models?

For questions related to TransUnion's scoring products, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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Our company currently obtains credit reports through a reseller. How can we pull credit reports directly from TransUnion?

For more information for obtaining credit reports directly from TransUnion, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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Who can I contact at TransUnion for general product questions?

For questions related to TransUnion's products, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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Who can I contact if I have forgotten my password and login ID for TU Desktop?

Please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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Can you provide some guidelines regarding data input when trying to pull a consumer's credit file?

To ensure greater success in receiving a credit file, it is recommended that as much consumer-identifying data is supplied as possible: For further information, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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I am receiving an error code when pulling a credit report. What does this error code mean and how can I resolve the issue?

Please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.

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Can you provide the phone number for True Credit?

You can reach a Customer Service Team member Monday through Thursday, 8 a.m. to Midnight, Friday through Sunday, 8 a.m. to 8 p.m. Eastern Standard Time toll-free at (800) 493-2392.

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Work with TransUnion on your data reporting needs.