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Investigations

Why is my customer’s account not appearing on a credit report? Why is my customer’s account appearing incorrectly on the credit report?

Our team can help you understand why an account or public record does not appear to be updating, does not appear correctly or does not appear at all. Common reasons for records to appear incorrectly on a credit report can be: incorrect portfolio types/account type combinations, missing fields (i.e., account status, ECOA code), or improper name formatting. The more you investigate prior to coming to us the faster we’ll be able to resolve your issue. Please have the pertinent account/public record information available, such as a copy of a TransUnion credit report.
For more information regarding account masking please contact your Data Reporting Representative. If you do not know who your Data Reporting Representative is, please contact our Service Desk at (800) 813-5604 for assistance.
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