Client Technical Services

Everything related to the setup and format of your automated inquiry and response programming

Understanding credit reports

For help understanding the data contained within our credit report, click here to download TransUnion's Credit Report Training Guide which explains the various attributes of the credit report

Other TransUnion Products

Have a question about the suite of products?

Pulling Credit reports

As a general rule, more is better when it comes to pulling a credit report. The more information you input, the better match we’ll be able to return to you. Available input fields are; first name, middle name, maternal name, last name, generational suffix, social security number, date of birth, current address, and previous address.

Should you attempt to pull a report and receive an error, please contact the Client Technical Services Team at (800) 985-4208 between the hours of 8 a.m. – 5 p.m. Central Standard Time.

Scoring questions

Scoring models can vary between companies and most questions may need to be directed at the company that developed the model, but some scoring questions can be answered by our Client Technical Services Group.

Printing credit reports

Need help printing a credit report?

TU Direct

Having issues with TU Direct? Client Technical Services can help with login problems, password resets and other issues.

Creditor Contact Information

Contact our Client Technical Services team if your creditor contact information on the credit report is incorrect. Also, please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.

Client Technical Services Contact Information

Client Technical Services can be contacted at (800) 985-4208 between the hours of 8 a.m. – 5 p.m. Central Standard Time. You may also send an email to or visit

Work with TransUnion on your data reporting needs.