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TransUnion Healthcare Live Webinar Series

Across the Revenue Cycle

In a reform environment, what will be the new normal for revenue cycle executives as they navigate the journey ahead? While the future is still uncertain, one thing that executives are certain about is the challenge of managing bad debt across the revenue cycle. In this webinar series, you’ll hear from revenue cycle leaders who are developing innovative approaches across the revenue cycle to better manage bad debt and improve the patient experience. Learn how proactive, critical-thinking revenue cycle leaders are meeting today’s challenges through the use of improved processes, new technologies and real-time data integration.
Friday, 3/30 at 1 p.m. Eastern / 10 a.m. Pacific
Improving Point-of-Service Collections: A Rural Hospital Perspective

Presented by Michelle Paoletti, Patient Access Manager, Saint Alphonsus Medical Center - Baker City

Critical access hospitals face a unique set of challenges with their rural locations, small markets and limited resources. Adding to these challenges, rural hospitals – like all hospitals – must now deal with higher patient out-of-pocket expenses that are squeezing margins that were already razor thin.

As patient out-of-pocket payments grow, the demand for patient friendly billing and transparency is becoming even more important. Patients are demanding transparency and they expect providers to be able to quantify the costs at or before the point of service.

In this webinar, hear how Saint Alphonsus Medical Center, a critical access hospital located in eastern Oregon, increased upfront cash collections and improved patient satisfaction by incorporating patient payment estimation technology into their workflow. Michelle Paoletti, Patient Access Manager, will describe how her organization transitioned to a culture of point-of-service collections by having meaningful payment discussions with patients upfront. Additionally, Michelle will reveal what’s next for Saint Alphonsus, including their plans to streamline the financial assistance process.
  • Attend this Web seminar and learn how to:
  • Create credible and defensible patient payment estimates at or before the point of service
  • Establish a culture of collections through education and technology
  • Identify opportunities to improve your own processes through technology, data and analytics
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