Fraud Response Services

"An increase in the cost of lost business suggests the American public continues to care deeply about the loss or theft of their personal information." Dr. Larry Ponemon, Ponemon Institute

It pays to be proactive in protecting your customers, employees and your business. React faster and more effectively in the event of a data breach, security compromise or identity theft with a specific short-term solution or long-term comprehensive program that complements your existing practices.

In the event of a breach, an appropriate response can be up and running within 48 hours.

Dedicated Telephone Assistance

Give your customers direct access to live fraud victim assistance professionals. This service is available either as a toll-free hotline or as a warm transfer from your customer service professionals.

  • Fraud Alert Placement
  • Credit File Review
  • FAQs/scripting
  • Offline Credit Monitoring Enrollment
  • U.S.-Based Call Center
  • Spanish assistance available

Credit Monitoring and ID Theft Protection

Impacted customers can be quickly notified online or by mail of critical changes to their credit files such as fraud alerts, address changes or new inquiries.

  • 24-hour notice of critical changes to the TransUnion Credit Report, or all 3 Credit Reports (TransUnion, Experian and Equifax)
  • Unlimited access to TransUnion Credit Report and credit score
  • Up to $25,000 ID theft insurance with no deductible
  • Daily access to Debt Analysis and Credit Trending
  • Unlimited toll-free access to ID theft specialists
  • Lock and unlock the TransUnion Credit Report with TrueCredit Lock
  • Track changes with the easy-to-read TransUnion Change Report
  • Educational resources for customers and employees

Customer Notifications

The TransUnion Fraud Response Services team can provide your organization with letter templates to help formulate your response and mail shop services to ensure notices are sent out in a timely and professional manner.

Fraud Resolution Services

If your customer becomes a victim of identity theft, TransUnion case managers can assist to initiate disputes with pertinent financial institutions and credit bureaus and identify the best course of action for prompt resolution. Essential and enhanced resolution services are available to your customers.

Our basic resolution program begins with a case manager reviewing the contents of the credit file with your customer. Information identified as fraud will be included in an identity theft report, which will be mailed to your customer, along with other educational material. Consumers receiving enhanced resolution services will be advised to return the signed identity theft report and other applicable documents to his/her case manager. Upon receipt of the required documents, the case manager will act as the intermediary with the applicable financial institutions and credit reporting agencies.

Take the right steps to be prepared in the event of a data compromise. In addition to reducing the risk of fraud, you’ll increase confidence in your brand and help retain your more valuable customers.

Learn how TransUnion can help.

Outside California

In California