Contact Locator

Save time and money with right-party contacts on demand

Each year, more than 42 million people move and 18% of business phone numbers change. Keep accounts within reach throughout the customer lifecycle with TransUnion Contact Locator.

Contact Locator provides updates every 24 hours to help you verify, correct or append name, address and phone information. Plus, with proprietary match codes, you gain confidence that the information matches the consumer. As a result, you get the right information at the right time, helping you collect more efficiently.

  • Reach consumers earlier in the collections cycle to increase likelihood of recovery
  • Reduce undeliverable mail to save wasted postage costs
  • Call fewer wrong or disconnected numbers to manage staff and call center time more efficiently
  • Replace multiple waterfall steps with a single interface
  • Distinguish cell phone numbers from landlines

Leverage multi-sourced data

Contact Locator taps into the TransUnion consumer credit database and consumer inquiry database. It also provides contact data sourced directly from telephone companies—often the first to know when someone's information changes.

Customize results based on your needs

We'll help you develop processes around your specific strategies, needs and resources. You can set your own matching rules depending on the age and characteristics of the account. In addition, you can leverage data for outbound telemarketing by appending phone numbers to your existing records.

Improve your phone contact data

TransUnion Phone Append provides multiple updated phone numbers sourced nightly from telephone companies, as well as the TransUnion consumer file. Get batch or online delivery cascaded into your collections workflow and appended to your Contact Locator results.

Start reaching more right-party contacts.

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