There is more to data reporting than simply submitting your monthly update file. Our E-OSCAR Support team handles all issues related to consumer dispute processing and our Client Technical Services team manages everything related to the setup and format of your automated inquiry and response programming, including explanations of credit report attributes. The Billing Information department is where all billing and invoice-related questions should be directed. The TransUnion Account Management Team will support you in every facet of your business needs, and if a consumer would like to be removed from pre-screen offers, they should contact the Opt-Out department. See below for resources within TransUnion to support your relationship with us.

E-Oscar Support Team

Everything related to consumer dispute processing.

Visit e-OSCAR

Data furnishers must register with and use e-OSCAR, the Online Solution for Complete and Accurate Reporting, for consumer disputes. e-OSCAR submits and updates disputes electronically, which avoids mail delays and permits updates on multiple bureaus simultaneously. It is also in compliance with FCRA and Metro 2 standards. Visit www.e-OSCAR.org for information on responding to consumer disputes, correcting inaccurately reported data, registering with e-OSCAR, or e-OSCAR costs.

Registering with e-OSCAR

You must have your TransUnion reporting subscriber code in order to register with e-OSCAR. Please see the ‘Reporting Subscriber Code(s)’ page for information on obtaining your reporting subscriber code.

Validating e-OSCAR Changes

It may be necessary to validate that a change has taken place based on an e-OSCAR transaction.

Billing Information

Look here for contact information to help resolve your billing/invoice related questions.

For questions regarding billing invoices from TransUnion, please contact your Sales Representative. If you are unsure who your representative is, please contact our Client Services Department at (800) 730-0126 or send an email to clientsvcs@tusales.com.

Please have the following pieces of information ready:

  • Company Name and Address
  • Subscriber Code
  • Invoice Number

Account Management Team

Our sales team is dedicated to supporting you in every facet of your business needs.

Locating Your Sales Person

To locate your TransUnion sales account manager, please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com.

Please have the following pieces of information ready:

  • Company Name and Address
  • Subscriber Code
  • Invoice Number

Inquiry codes

All questions pertaining to inquiry codes should be directed to your sales account manager. Please contact our Client Services Department at (800) 730-0126 or email clientsvcs@tusales.com. Please have the following pieces of information ready:

  • Company Name and Address
  • Subscriber Code
  • Invoice Number

Opt-Out

If a consumer would like to be removed from pre-screen offers, TransUnion is able to assist with that request.

The phone number to Opt-Out of pre-screen offers is (888) 5OPTOUT or (888) 567-8688. This can also be done online at www.optoutprescreen.com or by mail:

TransUnion Name Removal Option
PO Box 505
Woodlyn, PA 19094

When mailing your written request, include the following information:

  • First, middle, and last names (including Jr., Sr., III, etc…)
  • Current address
  • Previous address if moved in the last six months
  • SSN
  • Date of birth
  • Signature