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Progress toward our Total Impact commitments

Chris Cartwright, President and CEO
Blog Post10/30/2020
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TransUnion provides information and insights that enable economic opportunities around the world – which is a privilege and a responsibility. We make trust possible between consumers and businesses by ensuring that each person is reliably and safely represented in the marketplace. We take this role seriously, because as a result, businesses can better understand and make good decisions about consumers, and consumers can access the goods and services that they desire. That’s what Information for Good® is all about. To fulfill our corporate responsibility and live up to our belief in Information for Good, we consider our Total Impact on the world around us.

In a recent blog post, I introduced TransUnion’s Total Impact Task Force, which oversees our efforts to support racial equality and social justice. Here’s an update on our progress.

Our People
Our people strategy ensures TransUnion’s values for social good spread throughout the organization, and our culture welcomes and supports everyone. Recent highlights include:

  • We introduced self-identification options for gender and sexual orientation in our internal employment software. These options will help TransUnion offer more specialized resources and development opportunities to our associates.
  • Akyla Catlin from our HR team joined the CEO Action for Racial Equity fellowship. She will collaborate with other fellows to advance equity through public policy, bringing learnings back to TransUnion.
  • We established relationships and attended career fairs with new organizations and historically Black colleges and universities to help increase diversity in our talent pipeline.
  • The Great Place to Work® Institute named our Global Capability Center (GCC) in Chennai one of India’s Best Workplaces for Women 2020. This honor stems from associate feedback and our people practices — congratulations to the GCC team!

Data and Products
Our data and product strategy also advances social good, for example:

  • We hired outside experts to consult in the refresh of our model development policy to help identify and address any implicit and inappropriate bias in our models.
  • We updated our contracts to specify customers may not use our products for discriminatory purposes. 
  • We assessed our suppliers to identify small, underrepresented and/or minority-owned businesses. Moving forward we will maximize these relationships.

Consumer Advocacy and Outreach
Our consumer advocacy and outreach strategy aims to increase access to economic opportunity. During the third quarter, we focused on financial support for organizations supporting racial justice, and many TransUnion associates generously donated $60,000 to a special matching gift program in the U.S. Together, we gave nearly $500,000. I’m moved by the commitment of my colleagues to combat racism.

Meaningful change takes time, and we remain committed to our path forward. We’ll continue to engage our stakeholders to understand their perspectives on our progress. I’m proud of our traction to date and the dedication of everyone involved in the Task Force, and I look forward to sharing more updates in the future.

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