Consumer Support

Here you'll find our self-serve options — they’re our fastest resources and available at any time.

customer support options

Manage Your Product Subscriptions

To log in to your TransUnion product account, start here.

TransUnion Credit Monitoring

Our paid subscription comes with TransUnion credit report & score access, 3-bureau monitoring & alerts and personalized credit education tools. To cancel online, log in and click "Manage Account" located in the main menu area.

TrueIdentity

TrueIdentity is our basic identity protection product, which comes with TransUnion credit report access, monitoring & alerts. TrueIdentity Premium is our paid identity protection product that includes your credit report and score. You can cancel your account by clicking here

zendough

If you are a zendough customer, please call us to cancel your subscription: 866-344-9062. Agents are available Monday – Friday 8 a.m. – 9 p.m. Eastern Time, Saturday – Sunday 8 a.m. – 5 p.m. Eastern Time.

* Closed on all United States observed holidays

TransUnion Identity Protection

Our comprehensive identity protection solution safeguards you and your loved ones against identity theft and fraud. To cancel online, log into your member dashboard, then go to the drop-down menu in the top right-hand corner of the screen.  Select the "Protection Plan" tab, then click the "Cancel" button under your Current plan. 

Technical Support

If you need help with a technical issue or logging in to a TransUnion account, start here.

Technical and Login Help

 

Support for TransUnion’s subscription products and self-serve options for credit reports, credit freezes, fraud alerts and disputes.

Prescreen Opt Out

 

TransUnion gives you choices to opt out of prescreened offers of credit or insurance.

Contact TransUnion

We're here to help. Find options to reach us on social or by phone.

What You Need to Know:

The credit scores provided are based on the VantageScore® 3.0 model. Lenders use a variety of credit scores and are likely to use a credit score different from VantageScore® 3.0 to assess your creditworthiness.

Subscription price is $29.95 per month (plus tax where applicable). Cancel anytime.