We treat the security of your information very seriously. The message, “We cannot deliver your TransUnion Credit Report online because we were unable to confirm your identity.” is shown when we cannot verify your identity through our online process.
There are a number of reasons why you may not have passed our online authentication process. One of these reasons is that you may have incorrectly answered the identity confirmation questions. TransUnion blocks users that have incorrectly answered the identity authentication questions from ordering a TransUnion Credit Report online for security purposes. This allows TransUnion to prevent a person from returning repeatedly until they "guess" the correct answers.
Note that, in order to reduce the likelihood of an unauthorized user “guessing” his way through the authentication process, some questions may not be taken directly from your TransUnion Credit Report or may refer to information on your report. In these instances, it is possible that you would be asked about a mortgage loan you don’t have or an installment loan from a lender you don’t recognize. When these questions are asked, "None of the above" is the answer the authentication application is looking for.
A security block only applies to Internet delivery and remains in effect for seven days. After the seven days pass, you may attempt to order your TransUnion Credit Report for online delivery again. In the meantime, you may request paper delivery of your report via Internet, phone or mail.
You have three options for purchase and delivery of your TransUnion Credit Report:
Online: |
Phone: |
Mail: |
Please include your:
If you want to add your TransUnion VantageScore to your order, please include an additional $9.95 with the cost of the TransUnion Credit Report. You may also order your TransUnion Credit Report by calling 800-888-4213.
Price for a TransUnion Credit Report and Credit Score:
Note: The price for the TransUnion VantageScore is $9.95 for all states.
Under certain circumstances, you may be entitled to a free TransUnion Credit Report. Find out if you are eligible and how to order by mail at https://disclosure.transunion.com/dc/disclosure/disclosure.jsp.
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California |
$8.00 |
$8.00 |
$8.00 |
Any time |
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Colorado |
Free |
$8.00 |
$8.00 |
Calendar year |
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Connecticut |
$5.00 |
$7.50 |
$7.50 |
12-month |
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Georgia |
Free |
Free |
Free |
Any time |
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Maine |
Free |
$5.00 |
$5.00 |
12-month |
|||||
Maryland |
Free |
$5.00 |
$5.00 |
12-month |
|||||
Massachusetts |
Free |
$8.00 |
$8.00 |
Calendar year |
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Minnesota |
$3.00 |
$3.00 |
$3.00 |
Any time |
|||||
Montana |
$8.50 |
$8.50 |
$8.50 |
Any time |
|||||
New Jersey |
Free |
$8.00 |
$8.00 |
12-month |
|||||
Puerto Rico |
Free |
Free |
Free |
Any time |
|||||
Vermont |
Free |
$7.50 |
$7.50 |
12-month |
|||||
Virgin Islands |
$1.00 |
$1.00 |
$1.00 |
Any time |
Note: To protect the confidentiality of your personal credit information, we do not process report requests by email. Please contact us by mail if you have other ordering questions, including those related to requests for additional identifying information from you to complete your order.
Below are several possible reasons for a session timeout accompanied by solutions. If you try these solutions and continue to have problems, please contact us again.
Problem: Incorrect computer or browser type
Solution: Please verify that you are using a personal computer type supported by our website. Our application is currently optimized to run on PC compatible systems. If you only have access to Macintosh systems and need to order your credit report, you may order via mail or phone.
Problem: Incorrect browser requirements
Solution: It is recommended that you use Microsoft Internet Explorer 7.0 or newer, or Firefox Version 3.0 or newer to submit an order. To check your browser's version number:
Problem: Incorrect security and cookie settings
Solution: If you are using a compatible computer type and browser, please check the security and cookie settings next. When you order your TransUnion Credit Report and Credit Score online, we electronically scramble the data through Secure Socket Layer (SSL) encryption codes. Your Internet browser must support SSL encryption with 128-bit encryption. To check your browser’s encryption type:
When you order your TransUnion Credit Report and Credit Score online, we use cookies to tell us what step(s) you have completed. Cookies contain information about you and your page preferences. Only the information that you provide, or the choices you make when you visit a website, can be stored in a cookie. For example, a site cannot determine your email address unless you choose to enter it. Allowing a website to write a cookie to your system does not give that site or any other site access to the rest of your computer. A site can only read its own cookies. To enable your cookie settings on: Microsoft® Internet Explorer 7.0 and 8.0
Mozilla Firefox 3.0
You will need to check several items to confirm your issue.
System capability and Internet access:
Browser requirements:
Favorites/bookmarks
Note: If you still cannot access the site, contact us using the Consumer Support Request form. Please indicate where you were in the ordering process when you received the error. This information will help us solve the problem faster.
There are two possible solutions:
Yes. On your Menu, click File, Save As, and Save it to your computer.
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This information is for educational purposes only and does not constitute legal or financial advice. You should always seek the advice of a legal or financial professional before making legal or financial decisions.
Advertiser Disclosure: TransUnion Interactive may have a financial relationship with one or more of the institutions whose advertisements are being displayed on this site. In the event you enter into a product or service relationship with any such institution through the links provided on the site, TransUnion Interactive may be compensated by such institution. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TransUnion Interactive does not include all credit card companies or all available credit card offers.
What You Need to Know:
There are various types of credit scores, and lenders use a variety of different types of credit scores to make lending decisions. The credit score you receive is based on the VantageScore 3.0 model and may not be the credit score model used by your lender.
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