Get answers to the most frequently asked questions.
What are the different options for printing a credit report?
To find out your options for printing a TransUnion credit report, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
I need assistance submitting a file via the secured website.
Please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.
I am unable to access https://datagateway.transunion.com.
Please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.
Does TransUnion accept zipped files?
Yes, TransUnion can accept zipped files in the Metro 2 format.
We need our password for the datagateway.transunion.com website. Can you please provide this information?
Please contact your Data Reporting Representative or the TransUnion Service Desk at (800) 813-5604.
Why am I not receiving a file when pulling a credit report? Does this consumer have a freeze on their report?
For questions related to credit report output, you may contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Time, or via e-mail at TUCTS@transunion.com.
What are the differences between the various scoring models?
For questions related to TransUnion's scoring products, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
Our company currently obtains credit reports through a reseller. How can we pull credit reports directly from TransUnion?
For more information for obtaining credit reports directly from TransUnion, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
Who can I contact at TransUnion for general product questions?
For questions related to TransUnion's products, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
Who can I contact if I have forgotten my password and login ID for TU Desktop?
Please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
Can you provide some guidelines regarding data input when trying to pull a consumer's credit file?
To ensure greater success in receiving a credit file, it is recommended that as much consumer-identifying data is supplied as possible: For further information, please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
I am receiving an error code when pulling a credit report. What does this error code mean and how can I resolve the issue?
Please contact TransUnion Client Technical Services at (800) 985-4208 between the hours of 8 a.m. - 5 p.m. Central Standard Time. You may also send an email to TUCTS@transunion.com.
Can you provide the phone number for True Credit?
You can reach a Customer Service Team member Monday through Thursday, 8 a.m. to Midnight, Friday through Sunday, 8 a.m. to 8 p.m. Eastern Standard Time toll-free at (800) 493-2392.
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