Help ensure your customers’ privacy while providing them with a fast, convenient self-service experience. Initiate a knowledge-based question-and-answer session to help further confirm identities in consumer-not-present environments.
The complexity of these knowledge-based authentication sessions and passing criteria can be adjusted based on risk levels of a given transaction. Deliver this solution to your customers through an easy-to-use online interface or a flexible XML-based option, which integrates easily into your existing system and processes.
New customers applying for the first time through the lender’s web channel may be required to answer three questions correctly in order to gain access
Existing customers transferring funds may need to correctly answer two questions
The authentication component can also accommodate multiple identity management strategies simultaneously. Plus, it delivers real-time reporting, including access to 90 days of historical transaction activity to help you make faster, more well-informed decisions.