Steps for choosing a trusted vendor
While most enterprises leverage a multichannel outbound communications strategy, research shows customers prefer critical touchpoints (especially around personal information) be handled by phone.
In fact, according to a study by Forrester Consulting commissioned by Neustar, a TransUnion company, 87% of respondents agreed “the phone channel is the most important outbound contact channel.” However, three out of four respondents said their organizations don’t have “good” right-party contact rates. Read that full report here.
Fortunately, branded calling solutions can be very effective in helping enterprises achieve more favorable right-party contact rates.