Communications service providers (CSPs) must keep up with the changing demands of the market. New mandates from the FCC regarding STIR/SHAKEN and robocall mitigation, coupled with the heightened customer expectations, are putting a strain on existing platforms to deliver a positive customer experience. Those policies previously had to be installed on individual end-devices or managed through disparate applications. Today, CSPs can get back in the driver’s seat and more seamlessly manage voice calls across solutions by leveraging an effective policy manager, opening up new revenue opportunities.
Read the eBook to learn the top 7 myths about policy managers, why they’re not true and how with TruContact Policy Manager, authorized users assign and apply call authentication rules, policies and preferences to determine how calls are managed and presented at the following levels: