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Oct. 15-17 | The Pendry Hotel, San Diego, CA


As the collections industry changes, so must your strategies. In theory, the mission of every modern debt collection organization is simple: perform for your clients, maintain profitability and improve consumer satisfaction. Yet, balancing recovery performance and maximizing recovery amounts presents a myriad of challenges.

Your goals include navigating the complex web of dynamic, consumer behavior and preferences; regulatory uncertainty at the federal, state and municipal levels; rapidly changing client requirements; and the need for consumer-centric operations. Through thoughtfully designed sessions, we aim to provide you with valuable information, relevant insights and the solutions needed to help you achieve heightened success.

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Opening Reception

The Pendry Hotel

Breakfast, Registration, & Networking

Welcome and Introduction

Peter Ghiselli Vice President, Collections, TransUnion

Enabling Brighter Futures Through Investment and Innovation

Tim Martin Executive Vice President, TransUnion

TransUnion is a leading provider of risk and information solutions around the world, reaching businesses and consumers in more than 30 countries. In this session, you will hear how our teams apply a unique combination of data, technology, analytics and people to you succeed.

2018 ARM Industry News in Review

Amy Perkins Chief of Content and Industry Intelligence, insideARM

Amy Perkins from insideARM, the industry’s most trusted and most read newsletter, will review the headlines and trends covered so far in 2018.

From CFPB actions to TCPA and FDCPA cases to news regarding the Department of Education contract and more, Amy will provide an ARM insider’s perspective on not only the stories, but the stories behind the stories.

Break and Networking

Third Party Collections Industry Insights

Matt Komos Vice President, U.S. Financial Services Research and Consulting, TransUnion

Hear an expert summary of important trends within the collections industry derived from TransUnion’s consumer credit database, including:

  • - The economy
  • - The lending industry
  • - Collections Insights

CX: TransUnion’s Customer Journey and Why Your Voice Matters

Purvi Mody Senior Director, Customer Experience and Sales Enablement, TransUnion

Sarah Kilburg Vice President, Strategy and Operations, TransUnion

A look at the customer journey and how your feedback from the annual survey has influenced initiatives to continually improve your experience.

Lunch and Networking

Value-Added Partnerships: A Case Study on Inventory Segmentation

An in-depth look at how specialized segments of collections inventory are critical to both compliance and recovery.

Innovative Consumer Solutions

Ken Greaux Vice President, Consumer Interactive, TransUnion

Learn how to put innovative like artificial intelligence and machine learning to work for your organization.

Break and Networking

New Predictive Modeling Capabilities

Mark Doman Vice President, Innovative Solutions Group, TransUnion

Hear about the existing capabilities in the non-FCRA enhanced recovery-model space, and learn about new efficiencies in custom model development, retro score appends, model performance monitoring and model validation.

Value-Added Partnerships: A Case Study on Inventory Prioritization

This presentation will focus on efficiencies gained by using credit reports, recovery scores, custom modeling capabilities and monitoring.

USS Midway Dining Experience

Summit guests will have the unique opportunity to dine on the flight deck of a renowned U.S. Navy vessel. Commissioned from 1945-1992, the USS Midway was the longest serving aircraft carrier of the 20th century. In 2004, Midway made San Diego Navy Pier its final resting place—where it serves as the most popular naval warship museum in the United States.

Breakfast and Networking

Value-Added Partnerships: A Case Study on Right Party Contact

A 360-degree discussion on how organizations are achieving competitive advantage and healthier bottom lines through various consumer contact channels.

Data Furnishing and Dispute Resolution

Michelle Simms Vice President, Data Acquisition Services, Business Operations, TransUnion

Jared Weeks Vice President, Manager, Data Acquisition Services, TransUnion

In the wake of NCAP, the conversation will look at the “new normal” of data integrity for tradeline reporting, the changes that TransUnion has put in place, and the deletion of the public record liens and judgments across all three bureaus.

Break and Networking

Experiences from the Developing Federal Oversight

A panel of legal experts will discuss their experiences from developing federal oversight. They have dealt firsthand with CFPB oversight, CID’s and consent orders – from inside and outside the Bureau – and will share how those experiences are changing the way we all operate.

Closing Remarks

Peter Ghiselli Vice President, Collections, TransUnion

Lunch and Release


The Pendry Hotel
550 J St.
San Diego, CA 92101
550 J St, San Diego, CA 92101
The Pendry Hotel

We cordially invite you to join us for the
2018 Third-Party TransUnion Collections Summit