Thank you to all the healthcare professionals working at the forefront of the COVID-19 pandemic. This page is your resource for patient and consumer insights and revenue cycle management strategies to help address the new challenges now facing the healthcare industry.
The enduring impacts of COVID-19 continue to weigh on patients, and our latest analysis indicates emergency department and inpatient visits stagnated through the third week of August, while outpatient visits have returned to nearly normal levels.
Our latest research found more patients returned to emergency department settings for high-acuity diagnoses (i.e. throat/chest pain) than low-acuity diagnoses (i.e. ear pain and cough) amidst COVID-19, which could lead to healthcare cost decreases for providers, patients and payers.
Our ongoing analysis indicates emergency department and inpatient volume recovery was outpaced by outpatient visits, raising concerns that patients who need emergency care may be avoiding hospital settings for fear of COVID-19 transmission.
Our analysis reveals hospital visits have reached their lowest levels and suggests early signs of improvement, as well as generational differences in visit behaviors and re-engagement opportunities. Survey data also indicates patients seek transparency around costs to better understand their financial burden.
Get insights to emergency relief regulations, our short and long-term predictions that may affect your organization, and recommended solutions to address a variety of evolving revenue cycle challenges.
Explore how the crisis is impacting payers and learn what effects this will have on members and your business.