Thank you to all the healthcare professionals working at the forefront of the COVID-19 pandemic. This page is your resource for patient and consumer insights and revenue cycle management strategies to help address the new challenges now facing the healthcare industry.
Our ongoing analysis indicates hospital recovery stayed consistent through late October after plateauing in July. As volumes stagnate, patient preferences indicate telehealth use is likely here to stay during COVID-19 and beyond.
Our second annual patient survey uncovered how the patient financial experience has shifted in the last year, as well as how COVID-19 has impacted the way patients are seeking medical care.
The enduring impacts of COVID-19 continue to weigh on patients, and our latest analysis indicates emergency department and inpatient visits stagnated through the third week of August, while outpatient visits have returned to nearly normal levels.
Our latest research found more patients returned to emergency department settings for high-acuity diagnoses (i.e. throat/chest pain) than low-acuity diagnoses (i.e. ear pain and cough) amidst COVID-19, which could lead to healthcare cost decreases for providers, patients and payers.
Get insights to emergency relief regulations, our short and long-term predictions that may affect your organization, and recommended solutions to address a variety of evolving revenue cycle challenges.
Explore how the crisis is impacting payers and learn what effects this will have on members and your business.