Respond to the impacts and uncertainties of COVID-19 with these resources

TransUnion Healthcare stands prepared to support you and those you serve

Thank you to all the healthcare professionals working at the forefront of the COVID-19 pandemic. This page is your resource for patient and consumer insights and revenue cycle management strategies to help address the new challenges now facing the healthcare industry.

Helping you recover from the COVID-19 crisis

Press Release — November 19, 2020

Hospital Visit Recovery Remains Flat as Telehealth Popularity Grows

Our ongoing analysis indicates hospital recovery stayed consistent through late October after plateauing in July. As volumes stagnate, patient preferences indicate telehealth use is likely here to stay during COVID-19 and beyond.

hospital visits volume plateaued october 25-31

Press Release — Oct. 21, 2020

New survey findings reveal healthcare consumerism and price transparency remain important

Our second annual patient survey uncovered how the patient financial experience has shifted in the last year, as well as how COVID-19 has impacted the way patients are seeking medical care.

59% of patients defferred non-COVID-19 related medical care since March 2020

Press Release — Sept. 15, 2020

Ongoing COVID-19 Challenges Slow Hospital Visit Recovery to a Standstill

The enduring impacts of COVID-19 continue to weigh on patients, and our latest analysis indicates emergency department and inpatient visits stagnated through the third week of August, while outpatient visits have returned to nearly normal levels.

Press Release — July 15, 2020

Hospital visit volumes continue upward recovery; trends in emergency department volumes could lead to cost reductions

Our latest research found more patients returned to emergency department settings for high-acuity diagnoses (i.e. throat/chest pain) than low-acuity diagnoses (i.e. ear pain and cough) amidst COVID-19, which could lead to healthcare cost decreases for providers, patients and payers.

Hospitals and Health Systems

Get insights to emergency relief regulations, our short and long-term predictions that may affect your organization, and recommended solutions to address a variety of evolving revenue cycle challenges.