Economic distress caused by the COVID-19 pandemic is affecting insurers in fundamental ways. Changing consumer behavior due to stay-at-home orders and the subsequent reopening of local economies will strain carriers’ ability to quantify risk across the customer lifecycle.
We’re here to help you overcome challenges. Below you’ll find consumer insights, and strategies for navigating the public health and economic crisis.
Adapt to changes brought on by COVID-19 to protect customers and employees while addressing evolving business needs.
Get our perspective on how the shifting economic environment is impacting insurance carriers, brokers and aggregators.
Insurance risk scores help auto and property insurers more accurately assess risk and price coverage — benefitting them and consumers. These scores have remained stable, and even moderately improved, during the COVID-19 pandemic.
Credit-based insurance risk scores have stayed remarkably stable — and predictive — during the COVID-19 pandemic. Learn why life insurers should remain confident in the power of these scores when assessing potential future loss.
Changing consumer behavior in response to COVID-19 can impact the risk of loss. Learn what you can do to maximize policyholder engagement and gain more insight into occupants as short-term stay-at-home orders and longer-term changes in at-home working take place.
Consumers are feeling financial stress and want to limit potential exposure to COVID-19. To meet customer needs, life insurers should prioritize their shift to accelerated underwriting.