At a time when effective communication with customers is key to better experiences and building trust and loyalty, TransUnion commissioned Forrester Consulting to conduct a survey on outbound phone calls across nine key industries, including financial services, insurance and healthcare.
One question asked of the 455 US business decision-makers was how important it is to display their company logo on outbound calls to increase right-party contact rates.
You can see how your peers ranked the importance of displaying their company logo on outbound calls in our new infographic.
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