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The Next Decade of Digital Interactions

TransUnion
Insight Guide12/02/2020
Business Fraud and Identity Management
Image for the insight guide titled The Next Decade of Digital Interactions

As we adapt to the acceleration of digital transactions brought on by COVID-19, a number of trends are shaping the future of digital interactions between businesses and consumers. To better understand the implications of these trends on evolving consumer needs and cultivating trust in digital channels, TransUnion sponsored the Economist Intelligence Unit to conduct a global executive survey.

Three key findings around emerging technologies surfaced from the research, each with common challenges and predictions for the coming decade:

1. National digital IDs, biometrics and privacy regulations

2. Digital transformation and artificial intelligence (AI)

3. Super-apps and digital wallets

This insight guide explores the relationship between these findings and the future of trusted digital transactions, as well as the opportunities and risks associated with their adoption.

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