When you evaluate your point-of-service collections—or lack thereof—and your bad debt risk stratification, it’s often eye opening. For decades, the board, your community, and hospital staff may have been operating under the principle that “Our job is to be here for our patients, and most of them will pay us—eventually,” and so POS collections haven’t been pursued.

However, as costs have shifted to patients—who have become one of your de facto payers—getting paid has become more challenging. When it comes to collecting payments, it’s a whole new world for both staff and patients, requiring more effort and different protocols.

Follow these checklists to significantly reduce uncompensated care and bad debt with POS (point-of-service) collections.