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How to Comply with FCC Robocall Mandates

A quick reference guide for CSPs

Communications service providers (CSPs) of all sizes were tasked with implementing STIR/SHAKEN call authentication and robocall mitigation solutions by June 2021. They also had to file certifications in the FCC’s new Robocall Mitigation Database about what actions they took.

After September 28, 2021, intermediate and terminating CSPs also had to block calls from service providers that aren’t listed in the database. The result? Some subscribers may be unable to complete calls. With multiple reports issued by the Federal Communications Commission (FCC), it’s tough to keep up with the latest rules and regulations.

We put together the top eight robocall mitigation FAQs with answers from our industry experts to help you address requirements:

  1. How am I doing compared to other carriers?
  2. What did the TRACED Act mandate?
  3. What measures has the FCC put in place since the TRACED Act?
  4. Is there a specific checklist of requirements to follow?
  5. What are the consequences of non-compliance?
  6. If a carrier received an extension, does it need to implement robocall mitigation?
  7. If a CSP implemented STIR/SHAKEN by the deadline, does it need to implement a robocall mitigation solution?
  8. What are the benefits of implementing a robocall mitigation solution?

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