The debt collection industry is experiencing significant changes due to new regulations and economic pressures. To adapt, businesses are focusing on improving their operations and service quality, aiming to enhance the consumer experience.
This shift is leading to the adoption of innovative technologies and communication methods, enabling consumers to take a more self-service approach. With charged-off account volumes on the rise and expected to continue growing in 2025, there are both challenges and exciting opportunities for proactive debt collection companies ready to evolve.
Key findings of our latest study include:
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.