Insurance companies are looking for new ways to increase loyalty and broaden consumer touch points
What’s driving insurer interest in better customer engagement? Here are some stats that help tell the story:
73% of personal lines customers want to hear from their current insurance provider more often than just at renewal¹
46% of consumer survey respondents expect to receive identity protection from insurance companies.²
On the commercial side of the business, cyber liability policy considerations have become more complex. Most insurers provide coverage and resolution for the business, but what about consumers affected by a breach?
TransUnion has a diverse suite of solutions that address the following insurer pain points:
Credit and ID Theft Protection products that meet consumer demand are also proven revenue generators. Statistics show that fully engaged policyholders purchase 22% more types of insurance products.³
1 Source: New national survey of insurance customers reveals areas of opportunities for agents” by The Roughnotes Company Inc
2 Source: TUI Consumer Credit Research – Spring 2015
3 Source: Gallup Business Journal 2014 - Why Customer Engagement Matters So Much Now
TransUnion delivers meaningful insights to spot opportunities and manage risk across the insurance market.