Susan Ehrlich joins Craig and Josh on the podcast this month, drawing on a wealth of industry experience at incumbent banks, neobanks, large credit card lenders, and more — including running Amazon’s global credit card program, serving as CEO of Earnest, and now sitting on the boards for BECU, Petal and Arrived Homes.
In the episode, Susan shares her excitement for how companies are expanding access to consumers across the credit spectrum. They discuss the legacy tech challenges traditional FIs and credit card lenders are facing, implications of the banking industry moving to the cloud, and what credit unions and smaller banks can do to differentiate from FinTechs.
Susan also reveals her favorite golf course, the round that still haunts her today, what it was like playing with Rory McIlroy in a pro-am — and her love of volunteering in San Francisco’s election polls.
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