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Friction Index® Dashboard for Insurance

Improve your customers' experience by scientifically measuring current levels of friction along their digital journey

Improve your online policyholder experience with the Friction Index Dashboard

Next-generation, behavioral analytics help reduce online policy application abandonment

Optimizing online applications requires data that reveals how insurance applicants answer your questions in real time. The Friction Index Dashboard unlocks a powerful, new source of behavioral data revealing how users interact with your digital quote and any friction they may be experiencing.

Capture behavioral signals

Collect high-fidelity, anonymous behavioral signals from any device, in any language, in real time.

Translate behavior

Gain actionable insights through the Friction Index Dashboard by exploring and understanding online behavior and CX friction.

Inform action

Uncover issues and unseen friction to determine the steps needed to effectively optimize the CX.

Get started with the Friction Index Dashboard

Gain real-time insight into your digital customer experience and set better testing and design priorities without lengthy and expensive UX testing.

Friction Index is a registered trademarks of Neuro-ID®

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