- Why risk assessment that requires caller engagement is no longer the right solution
- How a trust assessment prior to verbal communication helps mitigate fraud risk
- What you can do to mitigate financial losses, brand damage and loss of consumer trust
Account takeover (ATO) fraud typically starts with fraudsters using social engineering and data mining with call center agents to gain illicit access — and ends in digital channels. To combat these omnichannel fraud events, insurers are implementing pre-answer risk assessments before callers hear “hello” to improve their contact center security.
Watch this on-demand webinar — How Fraudsters Exploit Weaknesses in Omnichannel Fraud Defenses — to learn: