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Total Economic Impact of TransUnion TruValidate Solutions

Calculated cost savings and business benefits

Prior to using TruValidate™ solutions, with Neustar®, organizations interviewed for a commissioned Forrester study relied on ineffective, homegrown solutions to protect against digital and phone fraud. This left them vulnerable, and fraud levels were higher than optimal.

Customer service agents began each incoming call with questions to verify customer identity, which was a time-consuming process customers found frustrating. Fraudsters attempted to use social engineering to coax confidential information out of customer service agents, potentially leading to account takeovers or other types of fraud.

In this case study discover how TruValidate solutions provide cost-effective ways to separate legitimate customers from fraudsters in the call center.