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Identify Changing Consumer Payment Preferences

Effectively manage portfolios following evolving consumer shifts in payment decision-making

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The economic impacts of the COVID-19 pandemic shifted how consumers prioritize payment obligations. As lenders recover, identifying and addressing these dynamics are critical to effectively managing portfolios. Our recent study covers insights on the consumer payment hierarchy prior to and during the pandemic, and how they impact the consumer payment decision-making process.

Consumer payment hierarchy shifts during the pandemic

US consumer payment hierarchy shifts

  • Updates to the payment hierarchy of the traditional wallet profile
  • Payment hierarchy by risk tier, generation and geography
  • A new dynamic: single-card consumers

Global insights — payment hierarchy

  • Global analysis of consumer payment preferences
  • Findings on why consumers prioritize specific payments
  • New implications for lenders to consider
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