COVID-19 and the CARES Act have led to millions of consumers entering some type of hardship accommodation with their lender. While new consumers continue to enter accommodation, some are beginning to come off accommodation programs.
Lenders need to identify consumers in accommodation and work with those still in financial stress. With a rigorous process for efficient management of customers coming off accommodation, lenders can both help their customers and achieve improved loan performance.
Watch our webinar to learn how lenders are deploying specific data and scores to navigate today’s dynamic conditions.