Skip to main content

How Identity Mitigates Risk

Mitigating fraud, improving customer experience, increasing efficiency and complying with regulations begins with identity.

The COVID-19 pandemic accelerated the adoption of remote interactions and transactions between consumers and organizations. To mitigate risk in these remote connections, organizations need confidence in users' identities.

Most organizations operate with an incomplete understanding of users' identities, inviting risk of identity fraud, frustrated customers, operational waste or regulatory violations. The uncertainty degrades organizations' authentication experiences, outbound communications operational efficiencies and compliance postures. These liabilities cost organizations millions in identity fraud, inefficient operations, and regulatory fines and class-action lawsuits.

Conversely, investing in identity helps mitigate risk across the organization. A robust understanding of identity is the foundation for actionable risk intelligence and competitive advantage. The more that's known about consumers, the more effective and less risky interactions with them can be.

Download this report to learn how a holistic understanding of identity helps mitigate risk, and how you can:

  • Separate risky phone and digital interactions for additional verification
  • Contact the right customer at the right number and right time
  • Give consumers more reason to trust communications from unfamiliar phone numbers
  • Maintain a reliable compliance posture