Forrester Consulting was commissioned to evaluate customer authentication fraud and one-time passwords (OTP). It conducted an online survey with 300 North American fraud prevention decision-makers to explore this topic.
The study findings included: As mobile fraud continues to grow, organizations must improve their text OTP security protocols to maintain safety – or they may lose not only revenue but customer trust and market share as well. Many organizations lack the capabilities and technologies needed to effectively prevent and mitigate OTP authentication fraud. But, there are solutions that allow organizations to take a proactive stance against mobile fraud and, in doing so, ensure their customers’ security and satisfaction during crucial authentication activities.
Download this complimentary study to learn how to improve your customer authentication strategy with more secure one-time passwords.