While many enterprises, government agencies and consumers depend on legitimate, automated outbound calls for critical communications, a significant percentage of these calls are mistakenly being blocked or mislabeled as spam in the process.
As a result, customers don’t answer the phone ― leading to missed appointments, lost revenue and critical information not getting through.
In the Omdia whitepaper, Rebuilding Trust in Calls, 2021, the global research company provides its findings from a recent survey of 100 leading U.S. companies and government agencies that make large volumes of automated outbound calls.
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