Rebuilding Trust in Calls

While many enterprises, government agencies and consumers depend on legitimate, automated outbound calls for critical communications, a significant percentage of these calls are mistakenly being blocked or mislabeled as spam in the process.

As a result, customers don’t answer the phone ― leading to missed appointments, lost revenue and critical information not getting through.

In the Omdia whitepaper, Rebuilding Trust in Calls, 2021, the global research company provides its findings from a recent survey of 100 leading U.S. companies and government agencies that make large volumes of automated outbound calls.

• What are legislators, regulators, service providers, and suppliers doing to tackle the problem?
• How can STIR/SHAKEN and other systems that help stop robocalls also inadvertently block or mislabel legitimate calls?
• What impacts are negative call experiences having on enterprises?
• How you can help improve the customer call experience, increase answer rates, and reverse revenue loss?