Skip to main content

Rebuilding Trust in Calls

Survey Reveals Financial Impact of Negative Call Experiences

While many enterprises, government agencies and consumers depend on legitimate, automated outbound calls for critical communications, a significant percentage of these calls are mistakenly being blocked or mislabeled as spam in the process.

As a result, customers don’t answer the phone ― leading to missed appointments, lost revenue and critical information not getting through.

In the Omdia whitepaper, Rebuilding Trust in Calls, 2021, the global research company provides its findings from a recent survey of 100 leading U.S. companies and government agencies that make large volumes of automated outbound calls.

Get answers to questions like:

  • What are legislators, regulators, service providers, and suppliers doing to tackle the problem?
  • How can STIR/SHAKEN and other systems that help stop robocalls also inadvertently block or mislabel legitimate calls?
  • What impacts are negative call experiences having on enterprises?
  • How you can help improve the customer call experience, increase answer rates, and reverse revenue loss?

Fill in form to download eBook

Could not submit form.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.