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Responsible Business

Our business impact

TransUnion’s vision is to make trust possible between consumers and businesses in global commerce by following a key mission: to help people around the world access opportunities that can lead to a higher quality of life. We call this Information for Good®.

We aim to create positive, sustainable impact in the world throughout our value chain. The choices we make in managing our operations in an efficient and environmentally responsible manner not only can provide cost savings for the business, but they also help mitigate our impact on the environment. Within our own operations, we also create positive outcomes for all our associates through the wide range of benefits and development opportunities we offer. We invest in local economies and communities across the markets where we operate via our upstream procurement practices. Lastly, the downstream impact of our products and solutions helps establish trust and drive financial inclusion for consumers around the world.

Our use of artificial intelligence and machine learning

We use ML, GenAI and select agentic-enabled AI capabilities in our business and continually research and test new ways to generate insights from data on behalf of our customers. Our data science experts lead the research and development of our AI capabilities, as well as application of AI across OneTru™ and TransUnion’s products and solutions. We have also implemented ML techniques for many years in accordance with applicable law and employ governance procedures to help mitigate identified risks like potential bias. ML techniques have been used in the development of most of our analytics products and services, and our data scientists are experienced in helping customers navigate the complexities of ML models.

Learn about the benefits of working at TransUnion

Financial inclusion

At its core, our business is grounded in increasing financial inclusion, which can provide consumers greater access to economic opportunities. Our products help advance affordable access to credit and financial services to everyone, including over a billion adults around the world without access to financial services. We seek to add qualified consumers to the global credit economy by enhancing our scoring solutions and attributes, helping the underbanked gain access to mainstream lending and the modern economy. The downstream impact of our products and solutions have enabled us to help consumers secure 122 million bankcards or credit cards, 34 million auto loans and 14 million student loans.

Our climate targets

We maintain a holistic strategy to improve energy and business efficiency, while reaching our climate targets and reducing our impact on the environment. In 2021, we set two targets, to achieve operational net zero Scope 1 and Scope 2 market-based greenhouse gas (“GHG”) emissions by 2025 and 30 percent reductions on leased real estate Scope 3 emissions by 2030, using 2019 as a baseline. We achieved this 2025 goal through a combination of actual emission reductions, primarily through the purchase of renewable energy (including market instruments such as renewable energy certifications) and real estate consolidation, and the use of carbon offsets to address certain residual GHG emissions. Learn more about our methodology in our 2024 Global Impact Report.

Reaching operational net zero Scope 1 and Scope 2 GHG emissions by 2025
Achieved operational net zero by reducing our Scope 1 and 2 GHG emissions by over 90%
Purchased carbon attributes and offsets to address residual Scope 1 and 2 emissions
Achieving a 30% reduction on leased real estate Scope 3 emissions by 2030
Achieved a 14% reduction from 2019 to 2024 in our Scope 3 emissions from leased upstream real estate

Impact around the world

We’re proud to share about our efforts across the globe.

Small Businesses

We spent more than $25.3 million with small businesses.

Supply Chain

We supported 206 jobs and $22.5 million in wages through our responsible supply chain initiatives.

Financial Opportunity

We helped consumers access $2.9 million in microcredit loans in Guatemala and Colombia.

Credit Access

We enabled credit access for more than 234 million new consumers since 2022.

Homeowners

We helped consumers secure 15 million home equity lines of credit, home equity loans, mortgages, housing or home loans.

Associate Engagement

We employed approximately 13,500 associates and 80% of associates would recommend TransUnion as a place to work.

2025 Global Impact Report

Read a transparent, data-driven look at our responsible business practices and performance.

report

Learn more about our global impact

report

Learn more about TransUnion.