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Sustainability at TransUnion

At TransUnion, sustainability is integral to our belief in Information for Good®.

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Our Sustainability program intentionally addresses the most salient Environmental, Social and Governance risks and opportunities

At TransUnion, our programmatic efforts place a premium on cybersecurity, data privacy, corporate governance, financial inclusion and diversity, equity and inclusion. In addition, we maintain programming and policies covering a range of other topics, including climate and energy management, supply chain management and human rights.

We’re proud to share the progress made against our goals, and our continued efforts.

Inclusion Highlights

Sustainability Map of US


Financial Inclusion

From 2019 to the present, our trended data and scores have been provided for the credit evaluation of over 137 million consumers.

Diversity, Equity & Inclusion

We engaged organizations and professional groups with predominantly Black and Hispanic talent for recruitment, and expanded our outreach to the LGBTQ+ community, veterans, people with disabilities and women in technology through conferences, career fairs and other networking opportunities. Our efforts included maintaining relationships with Hispanic-Serving Institutions.

We also piloted a Military Spouse Fellowship program to drive inclusion and career opportunities. 

Sustainability Map of Canada


Financial Inclusion

We are developing our next generation credit risk acquisition score. During this process, we leveraged our identity attributes, and in early testing, we have already observed lift in the new-to-credit segment. We are also leveraging our robust identity exchange for more efficient evaluation of new-to-credit consumers.

Diversity, Equity & Inclusion

We supported Indigenous populations by hosting associate-led information sessions for National Indigenous Day and our partnership with Innovations for Learning where associates volunteered 55 hours towards, providing reading support to Indigenous students across 11 schools.

Sustainability Map of UK


Financial Inclusion

We were the first credit reporting agency to include buy-now-pay-later data in credit reports. We also partnered with CreditLadder, the UK’s first and largest rent reporting platform, to include rental payments in credit scoring and developed an ‘affordability hub’ for the top five UK banks.

Diversity, Equity & Inclusion

We took several actions to advance inclusion, including partnering with Inclusive Companies — a nationally recognized membership body across the DEI sector, listing all new jobs on a site focused on inclusivity and taking part in National Inclusion Week.

We achieved gender parity at the executive level in the UK. 


Financial Inclusion

TransUnion brought new solutions to market that support the needs of consumers who are excluded from credit, including a new-to-credit score that allows consumers with little to no credit histories to be scored. In India, we also launched CIBIL Credit and Farm Report (CCFR), helping lenders in improving the flow of credit to the agricultural sector using data-oriented and digital credit assessment capabilities. 

Diversity, Equity & Inclusion

We contributed to TransUnion’s gender parity commitments through initiatives such as referral drives for women candidates and a career reboot drive for women returning to the workplace.

We incorporated strategic measures to hire and welcome associates from different backgrounds, identities and cultures, including hiring campaigns focused on candidates with disabilities.


Financial Inclusion

We developed an alternative data credit score to serve the needs of lenders looking to address the unbanked consumer population. Combined with other market and regulatory forces focused on addressing this population, the result was a drop in unbanked consumers from 52% in 2017 to 40% in 2022.

The Ministry of Housing in Colombia operates two financial programs that help low-income families obtain a home loan or lease. TransUnion assists with these programs via technological systems that support the allocation and control of subsidies and benefits. We also support the Banca de las Oportunidades — an institution that promotes access to credit and other financial services to the unbanked Colombian population — by providing information for their Financial Inclusion report.


Financial Inclusion

Approximately 180 million consumers were scored using alternative data, representing virtually 100% of the adult population.

Diversity, Equity & Inclusion

We hosted our first Diversity Summer Festival, featuring five weeks of events featuring topics including racism, positive masculinity and inclusive communication.

We continued a sign language study group for the second year for associates and local volunteers, with the goal of expanding hiring efforts in the Deaf community. Associates also hosted two awareness events about the Deaf community and culture.


Financial Inclusion

Unique credit customers increased from 8.2 million in 2018 to 16.5 million in 2022. We worked with Fintech lenders who focus on the unbanked population by offering packaged membership services. These allow Fintech lenders to increase their unbanked lending portfolio and access bureau services on both banked and unbanked consumers.

South Africa

Diversity, Equity & Inclusion

We hired more than 500 South Africans, 70% of whom were women, in the first 17 months (beginning in March 2021) of TransUnion’s Global Capability Centre Africa (GCC Africa), a 100% virtual remote working center that supports our businesses worldwide.

We provided learning programs aimed at addressing youth employment and skill gaps in South Africa. In 2022, we had 77 participants with 12 hired into the business, and 75.3% of participants in the program were women.

Read or Download our Sustainability Reports and Policies

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Learn more about how we're creating a place where everyone can leave their legacy.