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Remember that this material is intended to provide you with helpful information and is not to be relied upon to make decisions, nor is this material intended to be or construed as legal advice. You are encouraged to consult your legal counsel for advice on your specific business operations and responsibilities under applicable law. Trademarks used in this material are the property of their respective owners and no affiliation or endorsement is implied.
Data is the differentiator in third-party collections today, and TransUnion® is uniquely positioned to turn that data into smarter, more efficient contact strategies for agencies, debt buyers and collection law firms. As contactability gets harder and compliance risk rises, firms that win will be those that plug directly into TransUnion’s analytics, right-party contact solutions and insights to guide every outreach decision.
Here are five ways TransUnion can help you collect more:
- Making every contact attempt count: TransUnion research shows collectors using modern online databases and sophisticated technology have improved right-party contact rates, with nearly 3 in 10 more than doubling their RPC by leveraging better data.
By combining credit and alternative data with advanced analytics, TransUnion helps third-party collectors focus on the “one best phone number” and most accurate address and employment data, reducing wasted dials and wrong parties. - Reimagining right-party contact: TransUnion’s right-party contact solutions (including TLOxp® and related RPC tools) give agencies and debt buyers a single, enriched source of truth for phones, addresses and place of employment, directly improving contactability and liquidation.
Clients report standardizing TransUnion as a primary data source helps them adjust strategies faster and more accurately — improving outbound productivity while supporting compliance controls. - Putting analytics at the center of strategy: TransUnion collections solutions are built to help segment portfolios, prioritize accounts and align outreach strategies to risk and behavior, rather than relying on static dialer queues.
With deep experience in third-party collections and a Tru™ picture of the consumer across credit and alternative data, TransUnion enables agencies to quickly refine models, test new strategies and operationalize changes in production workflows. - Supporting digital-first engagement: As third-party collectors shift beyond letters and phone calls to text, email and digital self-service, TransUnion insights help them understand which channels and messages are most likely to engage each consumer segment.
This “consumer-first” approach to contact strategy aligns with emerging expectations and regulatory trends, making it easier to design outreach that’s both effective and respectful. - Securing a partner for what’s next: The third-party collections industry is at a crossroads, and modernization around data, analytics and omnichannel contact is no longer optional.
TransUnion’s purpose of using Information for Good®, combined with decades of collections experience, makes it the partner of choice for agencies, buyers and law firms that want to boost contact rates, manage risk and build more sustainable operations for the long term.
Changes in contact strategy, consumer behaviors and expectations require agencies to deploy data-driven strategies to manage portfolios efficiently and implement effective recovery programs. TransUnion is poised to help agencies of all sizes, disciplines and stages meet today’s challenges, needs and opportunities. Learn more today.
