B&H Photo Shuts Down 5-Figure Reshipping Scam and Stops 95% of Fraud

Challenge:

B&H Photo’s commitment to customer service, fast fulfillment and top-tier mail-order service attracted reshipping scams from around the world, while fraudsters worked hard to evade B&H’s in-house fraud detection techniques.

Solution:

TruValidate's device intelligence significantly cut down manual review time and expedited order fulfillment. The real-time business rule customization delivers dynamic protections for B&H’s timely fraud management needs.

Result:

B&H’s fraud catch tripled, thousands of shipments go out to good customers every day, and fraud rates remain at an enviable level – all with zero impact on customer experience. Plus, daily website visits have climbed.