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B&H Photo Shuts Down 5-Figure Reshipping Scam and Stops 95% of Fraud

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Challenge:

B&H Photo’s commitment to customer service, fast fulfillment and top-tier mail-order service attracted reshipping scams from around the world, while fraudsters worked hard to evade B&H’s in-house fraud detection techniques.

Solution:

IDVision with iovation’s device intelligence significantly cut down manual review time and expedited order fulfillment. The real-time business rule customization delivers dynamic protections for B&H’s timely fraud management needs.

Result:

B&H’s fraud catch tripled, thousands of shipments go out to good customers every day, and fraud rates remain at an enviable level – all with zero impact on customer experience. Plus, daily website visits have climbed.

“It got to a point where we would have had to hire a full-time developer to keep up with the constant changes we needed to make to our system. It wasn’t cost effective to maintain internally. So, we engaged ACI Worldwide and IDVision with iovation for a merchant fraud solution.”

– Barry, Fraud Manager

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