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Confused.com Prevents Hundreds of Fraudulent Accounts with Device Intelligence

Image for the case study titled Confused.com Prevents Hundreds of Fraudulent Accounts with Device Intelligence

Challenge

Fraudsters were using insurance aggregators to incept and resell fraudulent policies, putting consumers and insurers at risk.

Solution

By leveraging shared intelligence from other TransUnion insurance customers, Confused.com built and submitted a case for police investigation that had ramifications for the whole industry.

Result

Confused.com was able to stop almost every quote generated from the three devices attempting to ghost broker hundreds of policies. This resulted in the arrest of one ghost broker and the discovery of two similar cases. Plus, Confused.com saw ROI within one month of implementing TransUnion.

“After implementing [TruValidate's] device intelligence, we noticed a substantial decline in the number of ghost broker applications that converted into policies.”

– Stephen Adams, Fraud Manager

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