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Ikano Bank U.K. Significantly Reduces Impersonation Fraud with Device Intelligence

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Challenge:

Ikano Bank sought to protect customers from romance fraudsters without having to sacrifice the simplicity of their service offering, which is a major value proposition and point of competitive differentiation.

Solution:

Ikano Bank implemented TruValidate device intelligence. By identifying every device visiting their loan application page, Ikano can assess each device’s reputation and association with other devices.

Result:

Within six months of implementation, TransUnion stopped almost every instance of the impersonation-based fraud Ikano Bank was suffering, yielding an 850% ROI over that timeframe.

“We implemented TruValidate in Q4. Results appeared immediately, and by the end of the quarter, we reduced our fraud losses from impersonation by 72%. By the end of the following quarter, we stopped almost all impersonation attempts.”

– Eddie Vaughan, U.K. Fraud & Financial Crime Manager

 

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