TransUnion
10/20/2023
Podcast
TransUnion Fraudcast Episode 4: Call Center Fraud vs. CX
Episode 4
In this episode of the TransUnion Fraudcast, call center fraud expert Lance Hood joins Jason to discuss why the call center is increasingly the target for enterprising fraudsters, and what can be done to protect it without ballooning operational costs and frustrating legitimate callers.
TransUnion Fraudcast
Your essential go-to for all the absolute linkages between the day’s emerging fraud and identity trends, tropes and travails — delivered with straight talk and none of the false positives. Hosted by Jason Lord, VP of Global Fraud Solutions.
For questions or to suggest an episode topic, please email TruValidate@transunion.com.
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