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TruValidate

Knowledge-Based Verification

Offer dynamic, effective and trustworthy authentication.

Knowledge-Based Verification features

Here’s what you can do with Knowledge-Based Verification.

Gain confidence in consumer identities through personal exam sessions where complexity depends on the transaction’s risk. Knowledge-Based Verification provides quick and accurate authentication of new or existing customers online, within the call center or in-branch.

Use sophisticated exam logic

Create exams using parameter-driven questions, dummy or “red herring” questions, and configurable consumer response times.

Configure by transaction risk

Length of exam, complexity of questions and selection of data sources can all be customized to meet your business requirements.

Access diverse and accurate data

Our solution leverages comprehensive data sourced from demographic data, relative and associate data, credit data, public data, property data and license data.

Fully protect the customer journey

For complete coverage, Knowledge-Based Verification can be applied at account creation, during call center interactions, and as users access and manage their accounts.

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Support Center for assistance.

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