Transform Federal Agency Contact Centers For Efficiency And CX

Learn how your agency can modernize contact center systems to improve customer service and reduce fraud risk

As a high-trust channel, constituents rely on contact centers for immediate access to information, benefits administration and statutory compliance. Improving contact center efficiency is now more critical than ever — helping your agency do more with less. 

Make contact centers work smarter for you and your customers

In this Scoop News Group Executive Spotlight, TransUnion® public sector expert Jeff Huth reveals how government contact centers can deliver faster, more secure and personalized service. Hitting on key constituent engagement touchpoints, he’ll explain how the scale of agency contact center operations amplifies incremental improvements in engagement metrics to drive breakthrough efficiency gains. Specifically, he covers:

• Outbound contact engagement — to generate better answer rates and fewer repeat calls
• Inbound contact response — to reduce friction for legitimate customers while intercepting fraud attempts  
• Real world VA contact center experience — to improve constituent outreach