Contact Center Authentication — Fraudsters Love It, Customers Hate It

Most contact centers operate with one primary goal: customer service. But, with the growing number of data breach incidents that occur, agents are challenged with balancing fraud prevention with positive customer interactions.

Customers demand fast, friction-right experiences. Yet they object to answering repetitive identification questions during their calls.

Watch this webinar to learn about:

• The dynamics of customer authentication within the phone channel
• Solutions that can simultaneously improve data protection, elevate the quality of customer interactions and achieve meaningful ROI
• Ownership-factor authentication for a more secure and customer-centric fraud prevention model