A business wasn't stopping instances of fraud before they happened. Although applicants passed standard fraud check, the business suspected fraudulent activity — including a potential fraud ring—and reached out to TransUnion. To help uncover any underlying issues, TransUnion conducted a thorough investigation using its TruValidate suite. The Synthetic Fraud Model, which analyzes consumer behaviors by discovering anomalies or suspect patterns, and TruLookup™ which consolidates 10,000+ data sources into a simple, powerful investigative platform, TLOxp®.
Aite-Novarica research projects that synthetic identity fraud will reach $2.4 billion by 2023, and 72% of consumers say security is the most important part of opening a new account.1
TransUnion was provided a customer sample to investigate for synthetic identities — fraudulent identities which had fabricated data elements or a compilation of multiple, real identity elements. The Synthetic Fraud Model discovered that 80% of the examples returned a high fraud risk score. Further examination with TLOxp flagged accounts with other characteristics of synthetic fraud, such as:
- Some applicants were linked to addresses associated with hundreds of additional unique identities.
- One applicant had an authorized user who had an exceedingly high number of seemingly unrelated authorized users.
- Multiple consumers utilized the same name and DOB but had different SSNs.
- An SSN used in one identity could not be verified and may have been issued to a minor.
As a result of this analysis, the customer implemented TransUnion’s TruValidate Synthetic Fraud Model into its fraud and identity strategies to help proactively detect synthetic identities at point of origination.
The TruValidate Synthetic Fraud Model was used on all credit reports as an additional layer of protection. Consequently, the organization rapidly identified synthetic fraud during the application process, rather than waiting until after the account was booked and losses piled up.
When synthetic fraud is suspected during the application process, the company requests additional information from the applicant including proof of life, such as multiple utility bills or an SSN card. This helps drive synthetic fraudsters away from the application process because they’re unable to provide the requested information. By identifying fraud cases with precision, the company can minimize false positives and manual reviews, upholding operational efficiency and a positive customer experience for legitimate customers.
Taking it to the next level
Today, TransUnion is conducting additional analyses to identify fraud within the company's existing portfolio. This will help isolate likely synthetic identities and enable appropriate actions, removing these customers from cross-sell or upgrade offers to limit losses.
1. Aite-Novarica research, The Power of One: Reducing the Impact of Identity Fraud, June 2022