How Insurance Brands Can Break Through Fraud Fears

Insurance scams are surging and insurance providers and consumers are paying the price. In fact, close to 65% of US adults received at least one health insurance robocall scam during the 2025 open enrollment season. As a result, consumers are afraid to answer calls, slowing claims resolution, increasing frustration, damaging brand trust and ultimately costing insurers revenue.

Download the infographic to explore today’s most urgent, phone‑based insurance fraud threats and how TransUnion® Trusted Call Solutions can help you connect with customers, resolve claims faster and protect your brand.

Specific insights include:

• Insurance scams were the #1 robocall complaint to the FCC in 2024
• 76% of consumers said they prefer the phone channel for discussing a complex situation, such as insurance claims.
• 68% of insurance providers said adding name, logo and reason for the call to the mobile display through branded calling helps them improve engagement and protect their brands.