Boost Engagements and Improve Patient Experiences

The patient experience is more complex than ever, and getting it right requires seamless engagement across channels: phone calls for scheduling, telehealth follow-up appointments and more. A lack of coordination across channels can lead to patient confusion and frustration.

According to TransUnion research: 

• 54% of patients said their healthcare providers don’t have all the contextual information needed to personalize healthcare communications 

• 66% of patients reported not answering calls because the caller was unknown 

• Healthcare data breaches have increased 53.3% since 2020 

Download our ebook to examine three ways to optimize omnichannel engagements and improve patient experiences.